About Us
The Municipal Services Office (MSO) was set up on 1 October 2014 to improve the Government's overall coordination and delivery of municipal services.
Ms Ann Sim, Senior Minister of State for National Development and Foreign Affairs, oversees the MSO.
The MSO works with its partners - public agencies and Town Councils - to improve feedback management and service delivery for these municipal services. The MSO continuously reviews and fine-tunes work processes to better manage and address public feedback on municipal issues, so that the cases can be resolved quickly and effectively. In particular, the MSO takes the lead to coordinate with public agencies and TCs to develop systemic solutions to resolve complex issues which cut across different public agencies and TCs, so as to better serve residents and the general public.
The MSO also supports the transformation of the municipal services sector by leveraging on technology, building capabilities, and inculcating a OneService culture among its partners. To build a better living environment for all, the MSO engages the community to facilitate ground-up initiatives and promote stronger civic responsibility.